11th Dimension
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Case Studies

Leveraging our practices and capabilities to drive customer success
IT Transformation

Industry

Energy/ Oil and Gas

Disciplines Applied

Client’s Challenges:

  • Complex heterogeneous systems and management software.
  • Workload mobility between cloud and on-prem created disruptions/ downtime.
  • Lack of cost alignment between IT & Business.

11th Dimension Solution:

  • One of the world’s largest energy companies achieved significant cost reductions and productivity improvements as a result of effective IT integration and transformation of the IT operating model and Infrastructure.
  • Designed & implemented security and zero-trust enhancements
IT Modernization

Industry

Insurance/Healthcare

Disciplines Applied

Client’s Challenges:

  • Healthcare company aggressively moving to a public cloud without any data/application analysis and platform selection strategy.
  • 15+ M&A over the past decade.
  • Encountering organizational challenges and overspend in the cloud

11th Dimension Solution:

  • Increased productivity and reduced IT cost for one of the largest health insurance companies by
    • modernizing its security capability
    • rationalizing the application portfolio
    • streamlining & automating processes
    • transforming the service delivery platform.

Data Governance & Operational Excellence

Industry

Federal Agency

Disciplines Applied

  • Service Management
  • Organization Design
  • Process Development
  • Human Change Management

Client’s Challenges:

  • A federal agency focused on customer service and satisfaction was having serious challenges with their legacy data governance and operating model.
  • Mission expectations were to provided more agile and user-friendly services

11th Dimension Solution:

  • Planned and implemented improvements to the agency’s operating model and data governance capabilities.
    • Developed a roadmap for and implemented a service provider model for catering to customers.
Service Center Design & Automation

Industry

Online Trading

Disciplines Applied

Client’s Challenges:

  • Unnecessary delays in fulfilling service requests due to out-of-date processes and Inadequate automation.
  • Few measured SLAs and OLAs in place, limiting the ability to provide transparency to requesters of the services as well as to the delivery teams for handoffs.

11th Dimension Solution:

  • Enabled client with the tools (Service Catalog structure, standards, process and templates) to continue building out standard and consistent IaaS and PaaS services.
  • Provided an actionable Journey Map that is guiding the organization to prioritize tasks such as automation of workflows and standing up of the Service Catalog tool.

CyberSecurity

Industry

Retail

Disciplines Applied

Client’s Challenges:

  • Increase competitive position by improving employee productivity at a fast pace with as little disruption as possible
  • Urgently needed a more productive global workforce of more than 2 million to help combat the pace and strength of Online Retailers while keeping their brick-and-mortar culture intact.
  • These change had to keep risk and security in the forefront

11th Dimension Solution:

  • Increased this large retail organization’s cybersecurity posture through implementation of Zero Trust and Access Management best practices.
IIoT Strategy & Innovation

Industry

Hospitality & Entertainment

Disciplines Applied

Client’s Challenges:

  • Client had an innovative nascent IIoT solution but was struggling to bring the solution to a stable and mature enough position to expand its use within its global organization
  • Client needed assistance plotting the long term business potential for the solution vis a vis market and technological forecasts

11th Dimension Solution:

  • Developed a strategy and design the company’s IIOT solution that leverages AI/ML so that use of the solution could be expanded more fully within the organization.
  • Prepared a business case that laid out the value proposition for continuing the development and expansion of the solution.